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STORE POLICY

Customer Care

Please feel free to reach us at the "Contact Us" Tab! We are excited to hear from you

We're here to help!Monday - Friday 8am - 5pm Hawaii Standard time/ 10:00am-7:00pm PST

We do our best to reply within 48 business hours (business hours do not include weekends or holidays)

Privacy & Safety

1. Scope of this Policy

Thank you for visiting AUAHI, owned and operated by , AUAHI LLC (referred to as “AUAHI,” “us,” “our,” “we”). We are committed to respecting privacy rights and concerns and have established and implemented this Privacy Policy to inform users of our website and our customers, of what personal information we collect, and how we use, share, and protect such information. If you have any questions regarding this information or our privacy practices, please see the section entitled Contact Us at the end of this Privacy Policy.

2. Agreement to Terms

If you do not agree with the terms of this Privacy Policy or our Terms of Use, then you should immediately discontinue use of the AUAHI website (the “Site”) and/or our services without providing us any personally identifiable information.

3.The Information We Collect

We collect the following categories of personal information directly from you, as you visit our website, reach out to us, create an account with us, or place an order with us:

  • Personal details: Such as your name, email address, telephone number, shipping address, company name (if applicable).

  • Account information: Such as your order history, wishlist, birthday, preferences, profile and any other information you provide to us when you complete the registration form, in addition to personal details.

  • Log information: Such as your IP address, geolocation, webpages accessed, information requested along with the date and time of the request, the source of your access to our website (e.g. the website or URL (link) which referred you to our website), browser version, operating system.

  • Marketing information: Such as your marketing preferences, the level of engagement our emails receive, such as the delivery rates, open rates and click through rates which our emails achieve.

  • Billing information: Such as credit, debit, or other payment card information, billing name, billing address.

  • Communications you send us: Such as survey responses, correspondence, any other information you provide to us.

 

We may also receive certain categories of personal information from third parties, such as partner companies involved in any joint promotions. Information we obtain from third parties will generally be your name and contact details.

What are the consequences of not providing personal information?

You are not required to provide all personal information identified in this Privacy Policy to use our website or to interact with us offline, but certain functionality will not be available if you do not provide certain personal information.  For example, we may not be able to respond to your requests, create an account for you, perform a transaction or enter into a contract, or provide you with marketing we believe you may find valuable.  

 

4.  Cookies

A cookie is a small string of information that a website that you visit transfers to your browser for identification purposes. Cookies can be used to follow your activity while using a website or across websites, and that information helps companies understand your preferences and tendencies, as well as improve and personalize your website experience. Some cookies are necessary to operate a website, while others can be functional, analytical, or used for targeted advertising (as discussed in more detail below). Cookies are data files which are sent from a website to a browser to record information about users for various purposes.

We use cookies and similar technologies on our website, including essential, functional, analytical and advertising cookies and web beacons. 

You can reject some or all of the cookies we use on or via our website by changing your browser settings or non-essential cookies by using our cookie control tool, but doing so can impair your ability to use our website or some or all of its features. 

Device Information

Similar to cookies, we may automatically collect certain information about the device you use to access the Site. For example, we may collect and analyze information such as IP addresses, geolocation information, unique device identifiers, browser types, browser language, operating system, the state or country from which you accessed the Site, and other information about your mobile phone or other device(s). In addition to analytical purposes, this information helps us diagnose problems with our server, administer the Site, and display the content according to your preferences.

5. Children's Privacy

The Site is not intended for users under the age of 16. We do not knowingly or intentionally gather personal information about visitors who are under the age of 16. If you are aware of, or suspect that, someone under the age of 16 is using the Site without permission, please notify us immediately by contacting us as detailed below. If you have questions or concerns about the Internet and privacy for your child, we encourage you to check out the FTC Guidelines for protecting your child’s privacy online.

Wholesale Inquiries

For wholesale inquiries, we would love to collaborate.  Please contact us for details.

 

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments